Contact Support

If you have any questions regarding your membership, the Veksler Face Fitness System app, or any technical issues, we're here to help!

Our support team aims to respond within 24–48 hours during business days.

How Can We Assist You?

• Membership & Billing: Questions about your subscription, billing issues, or account management.
• Technical Support: Facing issues with logging in, accessing content, or using the app? We’ve got you covered.
• App Troubleshooting: Need help with app performance or feature-related queries?
• General Inquiries: Anything else related to face fitness, courses, or events—we’re happy to assist!

Support Hours:

• Monday – Friday: 9:00 AM – 6:00 PM (EST)
• Saturday & Sunday: Limited support (please expect delayed responses)
• Holidays: Response times may be delayed during public holidays due to reduced support availability. We appreciate your patience!

Helpful Tips Before Contacting Us:

1. Clear Cache & Refresh: If you’re facing technical issues with the app or website.
2. Try a Different Device: Check if the issue persists on another device or browser.
3. Provide Details: When reaching out, please include:
   • Your registered email address
   • A brief description of the issue
   • Screenshots (if applicable)

Frequently Asked Support Questions:

1. I forgot my password. How can I reset it?
Click on the "Forgot Password" link on the login page to receive a reset link via email, or by simply emailing us.

2. Can I log into the app with the same credentials as the website?
Yes! Your login credentials work seamlessly on both the web version and the mobile app.

3. I’m not receiving emails from Veksler Face Fitness. What should I do?
Check your spam folder and mark our emails as “Not Spam.” Also, add support@vekslersystem.com to your contacts to avoid missing updates.